Refund and Cancellation Policy
Last updated: January 1, 2026
1. Consultations and Estimates
In-home consultations and project estimates provided by Vision Security & Technology are free of charge and carry no obligation to purchase.
2. Deposits
Custom smart home, security, and audio/video installations are typically scheduled with a deposit against equipment and labor. Deposits secure your project on our installation calendar and the purchase of custom-ordered equipment on your behalf.
3. Cancellations
You may cancel a scheduled project at no charge if you notify us at least 5 business days before the scheduled installation date. Cancellations made within 5 business days of the scheduled date may be subject to a charge covering any equipment already ordered on your behalf and scheduling costs incurred.
4. Refunds
Deposits are refundable if a project is cancelled before any equipment has been ordered or work has begun. Once equipment has been ordered or installation work has started, refunds are limited to amounts paid for undelivered equipment and unperformed labor, less any restocking fees charged by manufacturers for custom or special-order equipment.
5. Service and Support Plans
Ongoing monitoring or support plans may be cancelled at any time with written notice. Cancellation takes effect at the end of the current billing cycle, and we do not provide prorated refunds for partial billing periods.
6. Equipment Warranty
Manufacturer warranties apply to all equipment we install. Workmanship on our installations is warrantied for a period specified in your project agreement. Refunds are not provided for issues covered under warranty; instead, we will repair or replace the affected equipment or workmanship.
7. Requesting a Refund or Cancellation
To cancel a project or request a refund, contact us directly so we can review your project agreement and confirm next steps:
Vision Security & Technology
Indianapolis, Indiana
Phone: (317) 980-5619
Email: daniel@visionsec.us